Warm & welcoming
The nitty-gritty bit
Foxfields Country Hotel
Foxfields Country Hotel and Artisan Ribble Valley
FOXFIELDS COUNTRY HOTEL AND ARTISAN RIBBLE VALLEY RESTAURANT – WHO WE ARE
THE CONTROLLER OF YOUR PERSONAL INFORMATION
TERMINOLOGY USED IN THIS POLICY
PERSONAL INFORMATION WE COLLECT AND HOLD AND THE PURPOSE FOR WHICH WE USE IT
MARKETING TO YOU
IF YOU FAIL TO PROVIDE PERSONAL INFORMATION REQUESTED
SHARING YOUR PERSONAL INFORMATION WITH OTHERS
TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EEA
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS
MANAGING YOUR PERSONAL INFORMATION
CHANGES TO THIS POLICY
HOW TO CONTACT US
FOXFIELDS COUNTRY HOTEL AND ARTISAN RIBBLE VALLEY RESTAURANT- WHO WE ARE
THE CONTROLLER OF YOUR PERSONAL INFORMATION Under the general data protection regulation (GDPR), we are required to advise you who the controller of your personal information is. The controller of, and the person responsible for, the personal information covered by this Policy is Foxfields Country Hotel and Artisan Ribble Valley, Whalley Road, Billington, Clitheroe, Lancashire, BB7 9HY. Other contact details for the controller are set out below under “HOW TO CONTACT US”.
TERMINOLOGY USED IN THIS POLICY
A “customer” is someone who makes a booking, or stays, or uses any of the services, at our hotel, or who is a leisure member, or someone who dines in the Artisan restaurant.
A “contact” is someone who makes an enquiry, or contacts us, on our website or in person or by letter, phone, email or text, enters into a competition run by us or uses our Wi-Fi services offered at our hotel or restaurant or facilities but is not a customer of ours.
“You” and “Your” refer to our customers and contacts.
“We” “us” and “our” refer to Sheridan Hotels Limited
What personal information do we collect from our customers? The personal information we collect may include:-
(i) Name, email address, home and/or business address, phone number;
(ii) Where you become a member of our Leisure Centre facilities, date of birth;
(iii) Bank account and payment card information;
(iv) Booking history;
(v) Transactional data including details about payments to and from you and other details of products and services you have purchased from us;
(vi) Information relating to your use of our services, such as room preferences, special requests, feedback and survey responses; and
(vii) Marketing preferences.
Where you are using our Leisure Centre facilities, we may also ask you to advise us of any medical or health conditions from which you suffer where these are relevant to the activities you plan to participate in at the facilities.
How is our customers’ personal data collected? We will collect this data from you when you provide it to us by phone, email, post, through our website, in person or through a 3rd party website that you have chosen.
Legal basis for processing our customers’ information We will only use your personal information as the law permits. By law we are required to tell you the legal bases upon which we rely in processing your personal information. The legal bases we principally rely upon are these:-
(i) It is necessary for the performance of a contract between us for the provision of services or in order to take steps at your request prior to entering into such a contract; and/or
(ii) It is necessary for the purposes of the legitimate interests of pursuing and developing our business, where such interests are not overridden by your rights or interests.
Occasionally we may also rely upon the following legal bases for processing:-
(i) You have given your consent to the processing; and/or
(ii) It is necessary for us to comply with a legal obligation on us; and/or
(iii) It is necessary to protect your vital interests or those of another individual.
Where we rely on consent to process your personal information, you may withdraw that consent at any time by contacting us using the contact details set out under “HOW TO CONTACT US” below or by emailing GDPR at firstname.lastname@example.org or email@example.com.
What do we use our customers’ personal information for? We intend to use your personal information for the following purposes:-
(i) To fulfil your bookings and/or to provide services or facilities you request from us;
(ii) To collect payment from you;
(iii) To administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms;
(iv) Where you have made a reservation with us, to send you information before your visit to confirm the reservation and to provide you with other information relating to your reservation which we think you may find of interest;
(v) To send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us.
(vi) Where required by law; and
(vii) Where necessary to protect your health or wellbeing or that of another individual.
What personal information do we collect from our contacts?
The Personal information we collect may include:- Name, email address, home and/or business address, date of birth, phone number and marketing preferences.
How is our contacts’ personal data collected? We will collect this data from you when you provide it to us by phone, email, post, through our website or in person.
Legal Basis for processing our contacts information We will only use your personal information as the law permits. By law we are required to tell you the legal bases upon which we rely in processing your personal information. The legal bases we principally rely upon are these :- (i)You have given your consent to the processing; and/or (ii)it is necessary for the purposes of our legitimate interests of pursuing and developing our business, where such interests are not overridden by you rights and interests. Occasionally we may also rely upon the following legal bases for processing (i)It is necessary for us to comply with a legal obligation on us: and/or (ii)It is necessary to protect your vital interests or those of another individual Where we rely on consent to process you personal information, you may with draw that consent at any time by contact us.
What do we use our contacts’ personal information for? We intend to use your personal information for the following purposes; (i)to fulfil your requests for information (ii) to send you marketing and promotional material where we think this may be of interest of you (unless you have objected to receiving this by contacting us) (iii) Where it is required by law and; (iv) where necessary to protect your health or wellbeing or that of another individual
MARKETING TO YOU You may receive marketing communications from us If you have specifically requested that information from us; or By email, text or post, if you are a customer and you have not opted out of receiving that marketing after your initial consent –(which you may do at any time by contacting us) By post, if you have not opted out of receiving that marketing after your initial consent which you may do by contacting us using the contact details set out under ‘how to contact us’
DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR? We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data: see under YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHE RIGHTS/to request erasure below for further information. In some circumstances we may anonymise your personal data (so that it can be no longer associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We will take all reasonable steps to destroy, or erase from our systems, all the personal information we hold about you when it is no longer required.
YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows; To request access to your personal data (commonly known as “data subject access request”) This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. To request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate date we hold about you corrected, thought we may need to verify the accuracy of the new data you provide to us. To request erasure of your personal data. This enables you to ask us to delete or remove date where there is no good reason for us continuing to process it. It also enables you to request that we delete or remove your personal date where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request to erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request To object to processing of your personal data where we are relying in a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. To request restriction of processing your personal data. This enables you to ask or suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; b) where our use of the date is unlawful but you do not want us to erase it c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or d) you have objected to our use of your data but we need to verify whether we have overriding, legitimate grounds to use it; To request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; or To withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness or any processing carried out before you withdraw your consent. If you withdraw consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
If you wish to exercise any of the rights set out above, please contact us by using the contact details set out below under ‘How to contact us’ You will not have to pay a fee to access your personal data (or to exercise any of the other rights) However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternately, we may refuse to comply with your request in these circumstances If you wish to exercise any of those rights we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
THIRD PARTY LINKS When you make a booking at our hotel through a third party, IE. Booking internet sites your information is passed onto us from them. WE do not control these third-party websites and are not responsible for their privacy statements. However, our Data Processors (Queensborough Group, HotelHost Company, Rackspace, Protel, 3D Leisure, Booking.com, Expedia, LateRooms, GroupOn and OpenTable ) When you leave our website, we encourage you to read the privacy notice of every website you visit.
By Post: GDPR – Marketing Department, Foxfields Country Hotel Whalley Road Billington Nr Clitheroe Lancs BB7 9HY
By Email: firstname.lastname@example.org OR email@example.com
Complaints: If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws, you have the right to lodge a complaint at the Information Commissioners Office (ICO) (https://ico.org.uk) We would, however appreciate the chance to deal with your concerns before you approach ICO so please contact us in the first instance